Troubleshooting
“This link has expired”
Section titled ““This link has expired””Client links stop working after their expiry date or when the agency revokes them. Ask your agency for a new link.
I didn’t get an email
Section titled “I didn’t get an email”Check your spam folder. Emails come from Handoff | DUSK Solutions. Codes and password resets arrive within a minute; other notifications can take up to 5 minutes.
“No client access yet”
Section titled ““No client access yet””Your sign-in isn’t linked to an agency. Open the invitation email again, or ask your agency to invite you again.
A file won’t upload
Section titled “A file won’t upload”Files must be 25 MB or smaller and one of the accepted types: JPEG, PNG, WebP, GIF, AVIF, PDF, Word .docx or plain text. A file whose contents don’t match its type is refused.
“This page didn’t load”
Section titled ““This page didn’t load””Try again. If it fails twice, note the reference shown on the page and the time, and contact your agency (clients) or DUSK Handoff (agencies).